TERMS & CONDITIONS

Terms of Service

Last updated: 1 April 2025

Overview

This website is owned and operated by Servicesure. Throughout this site, the words “we,” “us,” and “our” refer to Servicesure. By using our website and purchasing service plans, you agree to comply with these terms, conditions, policies, and notices.

Company Information

Servicesure
19 Clayton St, Newcastle upon Tyne NE1 5PY
Email: Customer.Service@servicesure.me.uk
Phone: 0800 055 4969

Service Overview

Servicesure provides appliance repair and maintenance cover plans. Each plan offers unlimited repairs for eligible appliances during the subscription period. Full details, including pricing and plan inclusions, are available on the product pages.

Payments and Pricing

All prices are in British Pounds Sterling (£) and payments are securely processed via Visa, Mastercard, and other major debit/credit cards through Stripe.

Order Confirmation

After completing your purchase, you will receive an email confirmation. If you do not receive this within one hour, please contact Customer.Service@servicesure.me.uk.

Dispute Resolution

If you have any issues or concerns, contact us directly at Customer.Service@servicesure.me.uk or by phone on 0800 055 4969. We are committed to resolving disputes fairly and quickly.

Modifications

We may update these terms occasionally. Continued use of our website or services means you accept any changes.

Cancellation & Refunds

You may cancel within 14 days of purchase for a full refund. Partial refunds may be considered up to 28 days at our discretion. No refunds are available after 28 days.

Liability

Servicesure is not liable for any damages resulting from misuse or improper operation of appliances.

Prohibited Use

Our plans exclude coverage for:

  • Pre-existing faults or damage before plan activation
  • Damage caused by misuse, neglect, or unauthorised repairs
  • Illegal or fraudulent use of our services or website

Violation of these conditions may result in plan cancellation without refund or support.

Privacy Policy

Last updated: 27 June 2025

About Us

Servicesure is a UK-based company specialising in appliance repair and maintenance services.

Information We Collect

We may collect the following personal information:

  • Your name and contact details
  • Payment information
  • Details of your service plans and repair history

How We Use Your Data

Your information is used to:

  • Manage your service plans and repairs
  • Provide customer support and communicate updates
  • Fulfil legal and regulatory obligations

Third-Party Providers

We work with trusted partners like Stripe (payment processing) and Namecheap (web hosting and analytics). We do not sell your personal data.

Cookies

Our website uses cookies to improve performance and your experience. You can manage your cookie preferences in your browser settings.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletion of your data
  • Withdraw consent for marketing communications

To exercise these rights, contact us at Customer.Service@servicesure.me.uk or call 0800 055 4969.

Data Sharing

We only share your information with:

  • Service providers essential to our operations
  • Law enforcement or regulatory authorities if legally required
  • Marketing partners, only with your explicit consent

Data Retention

We keep your data only as long as necessary to provide our services, comply with laws, and resolve disputes.

Children’s Privacy

Our services are not intended for individuals under 16 years old. We do not knowingly collect data from minors.

Data Security

We implement robust security measures but cannot guarantee complete security of your data during transmission.

International Data Transfers

Your data may be processed or stored outside the UK or European Economic Area, with appropriate safeguards in place.

Updates to This Policy

We may update this policy occasionally. Changes will be posted here with the updated date.

Contact Us

For questions about this policy or your data, please contact:
Email: Customer.Service@servicesure.me.uk
Phone: 0800 055 4969